We thank you for your visit to our website and for your interest in our company, our products and services. Château Royal Beach Resort & Spa understands the importance of protecting the privacy of its guests and is committed to respecting your rights. You will find below the terms of our commitment regarding the processing of personal data. They are intended to inform you about how we collect and use this data. We invite you to read it carefully.

The data controller is the Château Royal Company, a foreign company registered on the Trade and Companies Register under number 850 788548 with its registered office at 1 Rue Ernest Massoubre 98800 Noumea, New Caledonia.

When you browse our website or when you book a stay or any other service in one of our establishments, we may ask you for some personal information. All data concerning users or customers are collected directly from them. The personal data that we may collect are as follows:

1. Booking a stay or service

   When you book a stay, a treatment or any other service (fitness class, events, etc.) in our establishment, we will ask you to provide some personal information and your contact details (surname, given names, postal and electronic address, telephone number, title, etc.), as well as your credit card number for transaction and reservation purposes.

2. Online Quote Request

   When you request an online quote for a seminar or function, we ask you to provide your contact information (last name, first name, email address) as well as the name of the company (if applicable).

3. Opening a customer account

   When creating your customer account, we collect your email address and login details.

4. Newsletter

   The Château Royal offers users a free newsletter service, which consists of a regular transmission of news and commercial communications relating to the hotel’s activity. When registering for the newsletter, we will ask you for your email address.

   This service will be provided by mailchimp.com, which manages the subscription of users, the sending of the newsletter and the cancellation of subscriptions. The user can unsubscribe at any time of the service by clicking on the link at the end of the message received at their email address, or by exercising their right to cancellation or objection with Château Royal, in accordance with the same procedure as for personal data (see point 8. Rights of users).

5. Links on social media platforms

   Our website refers to our pages on various social media platforms (Facebook, Instagram, YouTube). Please note that by clicking on these links, you are leaving our website and the scope of this Privacy Policy. On social media platforms, only the respective privacy statements and conditions of use of the operator of the social media platform apply.

6. Payment

   Remote payments by credit card are made by communicating your credit card number, its expiry date and CVC code directly to the payment bodies. Château Royal never has access to confidential information about the means of payment.

The main purpose of collecting your personal data is to provide you with a secure, optimal, efficient and personalised experience at the resort. To this end, you agree that we may use your personal data to:

Manage room reservation and treatment requests.

Improve our services, including to:

• Adapt our products and services to best meet your needs.
• Personalise our offers and communications to you.
• Inform you of special offers and any new stay or treatment available at the resort.
• Conduct optional satisfaction surveys and reporting.
• Manage any complaints related to our stays and services.
• Manage our relationship with our guests before, during and after their stay:
• Send you newsletters or contact you by phone.
• Manage requests to unsubscribe from newsletters.
• Take into account the right to object.
• Comply with local laws (for example keeping accounting documents).
• Secure and improve your experience while using our websites, in particular.

The collection of your personal data has as legal basis:

Compliance with the legal obligations of the Château Royal company (for example, legal retention periods for accounting documents). The execution of a contract to which the person concerned is a party or the execution of pre-contractual measures taken at the request of the latter (booking and purchase of stay, etc.).

The legitimate interest of Château Royal to ensure the best quality of its services, to provide its customers with the best possible support for their reservation and  stay and to improve the functioning of the website.

The legitimate interest of the company Château Royal as indicated in Recital 47 of the GDPR, namely the existence of a “relevant and appropriate relationship between the data subject and the controller,  such as when the data subject is a customer of the controller”.

The consent of the data subject where this is required by the regulations in force, in particular as regards commercial prospecting and cookies.

Should you  not wish to provide the personal information requested, you may not be able to access certain parts of our website or Château Royal may not be able to respond to your requests.

Your personal data collected on the site or at the resort are intended to be used by Château Royal and can be transmitted to subcontracters that the company may engage.

However, the personal data collected by Château Royal is not transmitted to commercial or advertising entities.

No transfer of personal data is made to a third country or to an international organisation.

Data is only accessible to certain authorised employees in the IT, customer, sales and marketing departments within the limits of their respective responsibilities and in compliance with this policy.

We retain your personal data only for as long as necessary to fulfil the intended purposes.

According to the personal data protection regulations, you can:

• Exercise your right of access, to obtain your personal data and the information applicable to the processing of this data.
• Request that your data be corrected if it is inaccurate or request that it be completed if it is incomplete.
• Have your data erased.
• Obtain a limitation on the processing of your personal data.
• Withdraw your consent to the processing of your personal data at any time.
• Request the portability of your data.
• Set guidelines for what happens to your personal data after your death.

To exercise your rights, we invite you to contact us by post at the following address: Sales Division – 140, Promenade Roger Laroque BP 18716 – 98807 Nouméa Cedex or by email at commercial1@chateau-royal.nc.

In this case, you must indicate the personal data that you want us to rectify, complete or delete, by accurately identifying yourself with a copy of an identity document. Requests for deletion of personal data will be made subject to the legal obligations of the company Château Royal Beach Resort & Spa, in particular as regards the conservation or archiving of documents.

Finally, you can also file a complaint with the French data protection authority, Commission Nationale Informatique et Libertés (CNIL).

Cookies

When you first log on to the Château Royal website, you are alerted by a banner that information relating to your browsing may be stored in files called “cookies”. Our cookie policy allows you to better understand the provisions that we implement in terms of browsing our website. In particular, it informs you about all the cookies on our website, their purpose and gives you the steps to follow to select your choice regarding cookies.

1. General information about cookies on the Château Royal website

   Château Royal, as the publisher of this website, may set a cookie on the hard drive of your device (computer, tablet, mobile, etc.) to ensure you have a seamless and optimal browsing experience on our website.

   Cookies are small text files of limited size that allow us to recognise your computer, tablet or mobile device for the purpose of customising the services we offer.

   The information collected through cookies does not in any way identify you personally. It is used exclusively for our own needs in order to improve the interactivity and performance of our website and to provide you with content tailored to your interests. None of this information will be disclosed to third parties except where the Château Royal has obtained your prior consent or where a court order legally requires disclosure of this information.

2. Setting your cookie preferences

   You can accept or refuse the use of cookies at any time during your first connection to the Château Royal website. A banner briefly presenting information about the cookies appears on your screen when you first connect to the site. This banner alerts you that by continuing to browse the Château Royal website, you are accepting the use of cookies on your device.

   In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from the prior collection of your consent insofar as they are strictly necessary for the functioning of the website or have the exclusive purpose of enabling or facilitating communication by electronic means. These include session ID cookies, authentication cookies, load-balancing cookies and cookies for customising your interface.

   Some cookies require the prior collection of your consent. As such cookies are issued by third parties, their use and storage are subject to their own privacy policies. This cookie family includes audience measurement cookies (including Google Analytics), advertising cookies (which the Château Royal does not use) as well as social network sharing cookies.

   Audience measurement cookies set statistics about the use of various elements of the website (such as the content / pages you have visited). This data helps improve the usability of the Château Royal website.

   One audience measurement tool used on this website is Google Analytics, and you can consult its cookie policy by clicking on the following link:
   https://policies.google.com/technologies/cookies?hl=fr

   Social network sharing cookies are issued and managed by the publisher of the relevant social network. Subject to your consent, these cookies allow you to easily share part of the content published on the Château Royal website, notably through a “button” sharing application. A Facebook sharing cookie is present on the Château Royal website, you can consult the cookie policy by clicking on the following link:
   https://fr-fr.facebook.com/policies/cookies/

   Most Internet browsers are configured by default so that the use of cookies is allowed. Your browser offers you the opportunity to modify these standard settings so that all cookies are systematically rejected or that only a part of cookies is accepted or refused depending on their issuer.

   We draw your attention to the fact that refusing the use of cookies on your device is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. If applicable, the Château Royal declines any responsibility regarding the consequences related to the degradation of your browsing conditions that occur due to your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences do not constitute damage and you will not be entitled to any compensation as a result.

   Your browser also allows you to delete existing cookies on your device or to notify you when new cookies are likely to be placed on your device. These settings do not affect your browsing but you will lose all the benefit provided by the cookie.

   Each Internet browser offers its own cookie management settings, we invite you to change your cookie preferences in the menus of your browser provided for this purpose.

   For more information about cookie control tools, you can visit the CNIL website.