Check in / Check out

Check-in is from 3pm and check-out until 11am.
If you wish to check-in before 3pm or extend the check-out time after 11am, an additional fee equal to 50% of your Suite rate will apply.
If you wish to check-in before 8am or extend the check-out time after 6pm, an additional fee equal to 100% of your Suite rate will apply.

Taxes

Rates listed on the website include taxes and service charge.
New Caledonia Government Taxes are subject to change without notice.

Room capacity & Family policy

The 1 bedroom Suite can accommodate 2 persons*.
The 2 bedroom Suite can accommodate 4 persons*.
* On request and upon availability, a sofa bed can be added in the 1 bedroom and 2 bedroom Suites. The sofa bed is able to accommodate one extra adult or 2 extra children under 12 years old. The sofa bed incurs an additional charge, which will vary according to the Suite category and extra person(s) age(s).

On request prior to arrival and upon availability, a baby cot can be added in the 1 bedroom and 2 bedroom Suites.
The baby cot is free of charge and can accommodate a child under 3 years old.
The hotel reserves the right to amend the family policy without notice.

Breakfast

Non-consumed breakfasts are non-refundable. In case of an early check-out, a take away breakfast can be arranged the previous evening. This requirement needs to be requested at check-in.

WiFi policy

Room rates include Free High Speed WiFi throughout the complex.

Offers / Special deals

• Special deals on the website are only applicable in the Château Royal Beach Resort & Spa within the validity period mentioned.
• Special deals are subject to availability when booking.
• The number of Suites may be limited when booking under these special deals.
• Some blackout dates or restrictions may apply.
• Special deals are not applicable on groups.
• Special deals cannot be combined with any additional offer(s).
• The hotel is not liable for any typographical erroror omission.
• Special deals become invalid if forbidden by law.
• The hotel reserves the right to amend or terminate this offer at any time.

Schuttle transfer

• Ground transportation shuttle on demand.
• From Tontouta airport to Hotel, or from Hotel to Tontouta airport
• To book your shuttle, please contact our Reservation Team at least 48 hours prior to arrival: resa@chateau-royal.nc
• For group bookings or specific requirements, please contact our Front Office Team: reception@chateau-royal.nc
• Please note that shuttle services are operated by an external supplier.
• Rates are subject to change without notice.
• The hotel cannot be liable in case of cancellation of ground transportation services.
• The hotel can also arrange private car transport. To book private car transport, please contact our Front Office team at least 48 hours prior to arrival: resa@chateau-royal.nc

Online reservation – Terms of payment

• For flexible rates: Château Royal Beach Resort & Spa does not require a deposit. The hotel requires your credit card details in order to guarantee your reservation, which will be sent by email. The total amount of the stay must be paid on arrival.
• For non-flexible rates: the total amount of the stay is required when processing and confirming the booking.
• Walk policy: If the Château Royal Complex does not have any available room despite the confirmation of your reservation, the hotel reserves the right to relocate you to another nearby establishment. The establishment must be an equivalent standard property. The Château Royal Complex will take in charge the accommodation and transportations fees involved.

Online reservation – Cancellation policy

• “Non-flexible” or “non-refundable” reservations: you are not entitled to any refund in case of room cancellation.
• “Flexible” reservations: for any room cancellation received within 72 hours prior to arrival, a one night penalty will be charged (for less than a 5 night stay) or a two-night penalty will be charged (for stays of 5 nights or more) from the credit card you supplied to guarantee the reservation.
• In case of “no show”, the full amount of the stay will be charged to the credit card you supplied to guarantee the reservation.